Why leaders at every level must reset the EI process to build alignment, trust, and stronger outcomes In every organisation, decisions often originate at the top and cascade down through multiple layers of leadership. While this flow is necessary, it’s not always smooth—particularly when leaders fail to engage with their Emotional Intelligence (EI) at each stage of the process. Too often, decisions are delivered as directives rather than conversations, eroding trust and creating resistance throughout the organisation. The Emotional Intelligence (EI) process—Own It, Feel It, Ask It, Drive It—provides a framework for leaders to navigate both decisions and emotions effectively. … Continue reading How Emotional Intelligence Cascades Through Organisational Layers